Stop Missing Item Claims With Packing Video Evidence
Every item scanned during packing is logged with a timestamp in the video. When a customer claims something was missing, you can prove exactly what went into the box.
The challenge
'Missing item' claims are one of the most common and difficult disputes to resolve. A customer says an item wasn't in the box - but without an item-level record of what was packed, you have no way to prove otherwise. The result is usually a refund and a frustrated customer, even when you packed the order correctly.
How PackVision helps
PackVision logs every barcode scanned during packing, linking each one to a timestamped moment in the session video. If a customer claims an item was missing, search by the order number, check the barcode log, and confirm whether the item was scanned. The footage shows exactly what was packed.
Key benefits
How it works for this use case
Customer claims an item was missing
You receive a message or return request claiming an item wasn't in the package.
Check the barcode log in PackVision
Search by order number. The barcode log shows every item scanned during that session - with timestamps.
Confirm whether the item was packed
If the barcode was scanned, you have timestamped video evidence. If it wasn't, you know there was a genuine packing error.
Respond with confidence
Share evidence of correct packing, or process the genuine error with full context - no more guessing.
Related use cases
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