Chargeback Defence for eCommerce Sellers
Fraudulent chargebacks cost eCommerce businesses thousands every year. Timestamped packing video gives your payment processor the evidence needed to dispute them successfully.
The challenge
Chargebacks are one of the fastest-growing fraud vectors for eCommerce sellers. A customer receives their order, then files a chargeback claiming non-delivery or wrong item. Without evidence, payment processors almost always side with the cardholder - leaving sellers out of pocket for both the goods and the chargeback fee.
How PackVision helps
PackVision provides timestamped video of every packing session linked to your order numbers and items. When a chargeback is filed, submit the video evidence directly to your payment processor - showing exactly what was packed, what items were scanned, and when it happened. Significantly improves your dispute win rate.
Key benefits
How it works for this use case
Chargeback notice received
Your payment processor notifies you of a chargeback claim. You typically have 7–14 days to respond with evidence.
Retrieve packing footage
Search PackVision by order number. The session appears immediately - footage, barcode log, timestamps and operator record.
Submit evidence to payment processor
Share the footage. Submit alongside your shipping confirmation as compelling evidence of fulfilment.
Dispute resolved in your favour
Timestamped video proof of correct packing significantly improves chargeback win rates with major processors.
Related use cases
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