Order Packing Video for eCommerce Brands
Give your eCommerce fulfilment team full accountability. Every order packed is recorded - giving you the evidence to handle disputes, reduce refunds and protect your margins.
The challenge
eCommerce brands are exposed to a growing volume of disputed orders, return fraud and chargeback abuse. With no record of what was packed, even correctly fulfilled orders result in refunds - eroding margins and rewarding dishonest customers.
How PackVision helps
PackVision gives every pack station a video record linked to barcode scans. When a customer disputes their order, you can retrieve footage in seconds and respond with evidence. Dramatically reduces the number of unjustified refunds issued.
Key benefits
How it works for this use case
Deploy at your packing station
PackVision runs in a browser with any USB webcam or IP camera. Setup takes minutes, not days.
Every order packed is automatically recorded
Video starts on the first barcode scan and uploads to the cloud on completion. No manual steps.
Customer disputes arise
A customer files a dispute or chargeback. You search by order number and have footage in seconds.
Resolve disputes with evidence
Share the footage or submit to your payment processor. Evidence of correct packing significantly improves dispute outcomes.
Ready to get started?
14-day free trial. No credit card required. Works with your existing hardware.
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