Packing Video for Fashion and Apparel Fulfilment
Fashion fulfilment has the highest return rates of any sector - often driven by size and colour disputes. PackVision records exactly which variant was scanned and packed for every order.
The challenge
Fashion and apparel has notoriously high return rates, with many customers claiming they received the wrong size or colour. Because variants look similar in the box, it's almost impossible to prove which was packed without video. Refund costs in fashion fulfilment are significant.
How PackVision helps
PackVision records every packing session with video showing exactly which item was handled, and logs every barcode scanned - including the variant barcode (size/colour-specific SKU). When a customer claims the wrong size was sent, you can verify exactly what was packed.
Key benefits
How it works for this use case
Operator packs the order normally
Each item is scanned as packed. The variant barcode (unique per size and colour) is logged automatically.
Video shows the item as it's handled
The footage captures the item as the operator picks it up and scans it. Size labels and colour are visible on camera.
Customer disputes the variant
A customer claims they received the wrong size or colour. Search by order number in PackVision.
Verify from footage and barcode log
The barcode log confirms which variant SKU was scanned. The video shows the item. Dispute resolved with evidence.
Related use cases
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