Visual Proof of Shipment for Damage Claims
When a courier damages a shipment, prove the item left your facility in perfect condition with timestamped packing video. Fast-track insurance and carrier claims.
The challenge
When a customer receives a damaged item and files a claim, the dispute quickly becomes your word against the courier's. Did the item leave damaged, or was it damaged in transit? Without video of the item at pack time, you have no way to prove it - and couriers default to rejecting claims without evidence.
How PackVision helps
PackVision captures video of every item as it is packed and scanned. The footage shows the condition of goods at the time of packing - giving you clear evidence for carrier damage claims and insurance disputes. If the item left your facility undamaged, the video proves it.
Key benefits
How it works for this use case
Damage claim received
A customer or courier raises a damage claim. You need to prove the item was in good condition when it left your facility.
Pull up the packing session
Search by order number in the PackVision portal. The session footage loads immediately.
Review item condition at pack time
The footage shows the item as it was handled and packed. If it left undamaged, the video makes that clear.
Submit to carrier or insurer
Share the footage to accompany your claim. Timestamped evidence significantly improves claim acceptance rates.
Related use cases
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