Packing Video Evidence for Shopee Sellers
Between cash-on-delivery refusals and 'item not as described' returns, Shopee sellers face disputes daily. Record barcode-verified video of every order as it's packed, so you can prove what shipped - not just argue about it.
The challenge
Shopee's high order volumes and widespread cash-on-delivery option bring a steady stream of disputes - buyers refusing COD parcels, claiming the wrong item arrived, or returning something different from what was sent. Shopee's own seller penalty system holds you accountable for these claims, and unresolved disputes cost more than the refund - they hurt your seller rating and shop visibility.
How PackVision helps
PackVision records video of every order as it's packed, linked to barcode scans of the items going in. Scan the order number from your Shopee packing slip to start the recording - no integration needed - then every item is logged with a timestamp as it's scanned. When Shopee raises a dispute or return request against you, retrieve the exact footage and barcode log in seconds.
Key benefits
How it works for this use case
Scan the order number to start recording
Scan or type the order number from your Shopee packing slip to link the recording to that order - no platform integration required.
Scan each item as it's packed
Every barcode scanned is logged with a timestamp in the video, building an itemised record of exactly what was sent.
Session uploads automatically
Once the parcel is sealed, the recording and barcode log upload and become searchable by order number within seconds.
Shopee raises a dispute or return
Search by order number, pull up the footage, and use it to contest the claim - real evidence of what left your warehouse.
Related use cases
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