Packing Video Evidence for Amazon FBM Sellers
For merchant-fulfilled (FBM) Amazon orders, a single A-to-z Guarantee claim can threaten your account health. Record barcode-verified video of every order as it's packed - with native support for Amazon's FNSKU barcodes - so you have real evidence, not just your word.
The challenge
Amazon's A-to-z Guarantee puts the burden of proof on the seller for merchant-fulfilled orders - a buyer claiming an item never arrived, arrived damaged, or wasn't as described can trigger a claim against your account health, with real suspension risk attached. Without a record of what was actually packed, you have no way to push back.
How PackVision helps
PackVision records video of every FBM order as it's packed, synced to barcode scans of the items going in - including built-in recognition of Amazon's FNSKU item barcodes alongside standard EAN/UPC codes. Scan the order number to start the session, then every item is logged with a timestamp in the footage. When an A-to-z claim comes in, retrieve the exact video and barcode log in seconds.
Key benefits
How it works for this use case
Scan the order number to start recording
Scan or type the Amazon order number from your packing slip to link the session to that order.
Scan each item, FNSKU included
PackVision recognises Amazon's FNSKU item barcodes natively alongside standard EAN/UPC codes, so every item is logged as it's packed.
Session uploads automatically
Once the order is sealed, the recording and barcode log upload and become searchable by order number within seconds.
An A-to-z Guarantee claim is filed
Search by order number, pull up the footage, and submit it as evidence - real proof of what was packed and shipped.
Related use cases
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